Refund & Cancellation Policy

Paid plans (across both For Brands and For Agencies) are recurring subscriptions billed in advance for each billing cycle via Razorpay. Access to paid features continues for the period you have paid for.

You can cancel at any time from your account settings or by emailing support@ranknexus.ai. Cancellation stops future renewals, you will retain access to paid features until the end of your current paid billing cycle, after which the account reverts to the free tier. We do not automatically pro-rate or refund the remaining days of a cycle on cancellation.

Because the Service delivers digital features and AI-generated work immediately, subscription fees are generally non-refundable once a billing cycle has begun. We may, at our discretion, issue a refund in cases such as: a duplicate or erroneous charge; a documented, unresolved technical failure that prevented you from using the Service for a substantial part of the cycle; or where required by applicable law.

Email support@ranknexus.ai within 7 days of the charge with your account email, the transaction/invoice ID, and the reason. We aim to respond within 3-5 business days and, where approved, to process refunds within 5-10 business days to the original payment method via Razorpay. Timelines may vary by bank/card issuer.

Prices are quoted in US dollars throughout the site. Customers in India are charged in Indian rupees at the rupee amount shown alongside each price, inclusive of applicable GST, and that rupee amount is fixed rather than converted at the day’s exchange rate. Customers outside India are charged in US dollars on an international card, and no Indian GST applies. Refunds are issued in the same currency as the original charge; where your bank converted that charge, the amount credited back may differ slightly from the amount debited because of your bank’s exchange rate and any foreign-transaction fee it applied. Those bank charges are outside our control.

Free features and any free trial are provided without charge and are not eligible for refunds.

If you believe a charge is incorrect, please contact us first so we can resolve it quickly, this is usually faster than a chargeback.

Questions about billing, cancellation, or refunds? Email support@ranknexus.ai.